Introduction 

When you're running a business, customer service is essential. There are many ways that your company can provide the best experience for customers—but one of the easiest and most effective is by using virtual auto attendant. This is a feature that can be added to any type of phone system, from cloud-based VoIP providers to local PBX systems and everything in between.

Virtual Auto Attendant can help your business be as efficient as possible.

Virtual Auto Attendant can help your business be as efficient as possible. In this section, we'll look at some of the ways it can improve efficiency and help your company save money.

  • Virtual Auto Attendant can help you improve customer experience by making it easy for them to contact you right away or schedule an appointment with one of your employees. A virtual auto attendant also provides an opportunity for companies to update their information quickly and easily, so it doesn't look outdated when a new client calls in looking for an appointment or with general questions about the company's services or products they offer.
  • Virtual Auto Attendant saves time by simplifying phone calls from customers so that they don't have to go through multiple levels of prompts before reaching a live person who may not even be able to assist them anyway due to lack of knowledge about the specific issue at hand (think medical emergencies).

Take calls 24/7

Virtual auto attendant helps your business to take calls 24/7. Your staff can work on other tasks while the virtual auto attendant takes care of routine calls and directs them accordingly. This means that customers will not be put on hold or transferred unnecessarily, allowing them to get to their desired department or representative faster than ever before.

With a cloud-based phone system from SkyCom, you can receive incoming calls from any location with internet access—even if there are no phones in the building! You'll also receive a call at any time of day or night through our 24/7 live support team, who is available around the clock to answer questions about the technology, assist with setup and troubleshooting issues if they come up during installation, and more!

Leverage IVR with cloud call routing

IVR is a computer-based system that answers incoming calls and routes them to the appropriate department. IVR is a powerful tool for business owners, as it can be used to provide information about your business or answer common questions about products, services and hours of operation.

The first step in leveraging this technology is establishing an IVR system. These systems are often available through software companies or through cloud providers such as Amazon Web Services (AWS). Once you've set up your IVR system, ensure that it's configured properly by testing it with a variety of calls from potential customers so that you know what questions they may ask when they call your business.

Prioritize and route incoming calls intelligently

To prioritize and route incoming calls intelligently, you can use call priority. Call priority allows you to control which incoming calls get routed through the virtual auto attendant. You can set up a rule so that only sales calls or client inquiries are received by your staff during specified hours and days of the week. You may also want to add an option to let customers leave voicemail messages or send emails directly if there is no one available on site for them to speak with.

Call routing is another feature that helps businesses better manage their workloads (and lives). This function allows users in different departments within an organization to share information about current service levels at any time, as well as respond appropriately by routing incoming requests accordingly. Specifically, this means when there's a large volume of traffic for one department such as customer support but another like sales has little activity at present time - it would be helpful if this type of situation could automatically direct customers from one department into another based on factors like availability status instead wasting valuable resources unnecessarily.

Integrate with CRM and other applications

One of the most important ways your auto attendant can help you do more is by integrating with other applications. This allows your customers to access additional features, such as:

  • CRM integrations that allow them to find information about their account, update their contact information and even schedule appointments for various services.
  • Customer support systems that allow them to send feedback or questions directly from their phone call, rather than having to wait until they're back at their computer desktops. These can be used in conjunction with virtual auto attendant software since they work together seamlessly.
  • Customer service software that provides additional functionality like live chat if customers need assistance while they wait on hold (or are just looking for general information). Companies using this type of tool will often add it along with an automated attendant because it helps them keep track of all interactions occurring between customers and agents at any given time without having someone sit there monitoring everything manually all day long—so employees can focus on providing quality service instead!

Record calls and store in the cloud

Customers and clients can listen to their calls later on. You can use this feature to train your team or to train customers. This is a nice feature as it gives you the ability to save these recording to use for future use. Many companies like to assess their sales team's performance in order to make modifications and to improve how they handle specific situations. With call recording, you can hear exactly what your sales team is saying and help to make improvements. You can also use these recordings to help train your staff or new hires. By having access to recorded calls, you can walk new employees through common scenarios they will experience in order to show them how to properly handle a situation.

Provide multitasking customers with a self-service option

As businesses grow and more people are calling in for service, the chance of being placed on hold increases. If you have an inbound call volume that is growing, it may be beneficial to implement an auto attendant to provide customers with a self-service option. With an auto attendant, you can use IVR technology to automatically route calls to the right person. Callers will hear your company's name, address, and phone number before they are transferred directly or put on hold while they listen to some pre-recorded messages about your business or services offered.

Another benefit of using IVR technology is being able to provide information about the business without having someone answer every call immediately. This gives callers a resourceful way of finding out more information without waiting on hold for too long.

Conclusion

If you’re looking to improve the customer experience and increase efficiency, virtual auto attendant can be a great solution. It helps you stay accessible 24/7 without sacrificing quality or overloading your employees. The system is also easy to use and to customize, so it can be tailored specifically to the needs of your business. If you are looking to integrate a virtual auto attendant or or other forms of cloud communication services, get in touch with our team today here.