If you're looking for a way to make calls from your business, without having a physical or mobile phone with you wherever you go, a softphone could be the answer. In this article, we'll explain what a softphone is and some of the benefits of adding it to your business.

What is a softphone?

A softphone is a piece of software that you can download on your PC or mobile device and use to make calls over the internet.

Softphones are typically used by people who travel frequently or who have a mobile job that requires them to be on the go. They allow you to make calls from anywhere in the world, as long as you have an internet connection. This is ideal for those businesses that are looking to transfer to a hybrid work environment or plan to switch to a completely remote work environment. This gives your employees the freedom to work wherever there is an interment connection.

The advantage of a softphone is that it only requires an internet connection.

A softphone is a software-based telephone, or as some call it, a voice over IP (VoIP) phone. It's usually used to make and receive calls over the internet using an app on your computer or mobile device. The advantage of using a softphone is that you can use it anywhere—you don't need to worry about your phone not working if you're on vacation or outside of your home or office. You also don't have to worry about someone stealing, losing or breaking your phone when traveling abroad.

There are many different kinds of softphones available for various platforms such as Windows, Mac OSX and Linux operating systems; iOS and Android smartphones/tablets; plus web browsers like Chrome & Firefox where users can access their telephony services from anywhere in the world where there's an internet connection!

Advantages of Using a softphone for business

There are several advantages to using a softphone:

  • It's more secure than making calls on your mobile phone because it routes all of your communications through a VoIP provider's servers, which means that any audio files containing sensitive information will remain private.
  • You can save money on international calls and make them from anywhere in the world, whether you're at work or at home.
  • You don't need to be tied down by wires—you can simply log into your account on any computer with an internet connection and start talking!

What features does a softphone app have?

Softphones often include the following features:

  • Call recording, so that you can listen to a conversation later.
  • Call transfer and forwarding is used if you want to give someone else access to your calls. For example, if your secretary is out sick, she may be able to call in from home and forward calls through her home phone line (and softphone app) so she can answer them on the spot. This is especially useful for businesses with multiple offices who want to make sure they have access to their customers even when they're not at work in person.
  • Hold/resume feature lets you put a call on hold while taking another incoming call or using another app on your computer or tablet device—then resume both conversations when ready!
  • Conference calls let multiple people join a single audio conference using only one phone line each; this comes in handy when discussing projects with colleagues across town or across continents without incurring any additional costs beyond those incurred by simply calling one person at a time via PSTN service providers such as Vonage Business Cloud PBX Phone System.
  • Chat messaging features allow you to quickly chat with a someone with out the need for an email. You can also organize communication channels by skillset, department, projects, etc. to have a more focused and efficient discussion group.
  • Video Calling allows your team to communicate face to face from any location. Another cool feature that comes with video calling is the ability to share your screen with other members just as if it were Zoom or Microsoft Teams for example.
  • CRM integration allows you to keep track of important customer data to be retrieved at a later time. This is done by automatically making or adding data to caller's client profile where the data can be properly stored.

Why you need a softphone over a landline or desk phone

The main benefits of using a softphone are that you can use it anywhere with an internet connection and that it's easy to install. Because there aren't any physical components, you can set up your softphone in minutes, as opposed to the hours it would take to set up an office phone system. As well as being cheaper than landline calls and mobile roaming charges, VoIP calls are also more secure: unlike traditional phones which use lines that can be tapped into by hackers or other malicious parties, VoIP offers end-to-end encryption for security purposes.

Softphones come with a range of features including HD voice quality and video calling so they're great all-purpose communication tools for both personal and business use. They're also particularly useful if your home or office has limited space because there's no equipment involved so they won't require any installation work either!

Conclusion

Softphones are a great way for businesses to make calls over the internet. They're easy to set up, don't require any special hardware or software (unless you want something more powerful), and they can be used on any device that has access to the internet. If you're looking for an alternative way of making VoIP calls at your office, then consider getting in touch with us today to get started with softphones for your business.